In November the government published the Social Housing White Paper, ‘The Charter for Social Housing Residents’.
The proposals in the White Paper aim to make clear the standards that every social tenant in England is entitled to expect from their landlord, with the overarching themes being around safety and resident voice.
The White Paper is split into 7 key chapters, the Charter for social housing residents:
- To be safe in your home
- To know how your landlord is performing
- To have your complaints dealt with promptly
- To be treated with respect, backed by a strong consumer regulator for tenants
- To have your voice heard by your landlord
- To have a good quality home and neighbourhood to live in
- To be supported to take your first step to ownership
The White Paper also includes the plan for a stronger Housing Ombudsman to ensure that consumer standards are met.
Read more about these chapters in the full report.